Office Workers Call Time Out on ‘Dumb Desk Phones’

In Innovation, Tech
Desk Phone

Officer workers are calling time out on outdated dumb desk phones and urging employers to allow them to use mobile phones and bundles, a new report commissioned by telecommunications firm Avaya shows.

The survey carried out by research firm YouGov for Avaya interviewed 3000 office workers around the world on how prepared they are to effectively dispense their duties in today’s work environment.

The report highlights that 24% said their employer doesn’t provide them with the right tech tools for today’s working environment and WhatsApp and WeChat are now used by a staggering 39% of all workers in the business environment without employer or IT oversight.

“The figures in the report are staggering and can be used by businesses to identify the gaps in their current communications and collaboration landscape,” states Tiens Lange, Director Unified Communications and Collaboration at Westcon-Comstor Southern Africa.

In Kenya and most African companies, desk phones still loom large in offices showing that employers want workers to solve today’s problems with the equipment of the 70s.

Independent access to work emails

The report shows that the call-only desktop handset, is now less significant than mobile and cloud-based tools, according to office workers, who consider data packages (37%) for their mobile to be more important that traditional phone and email access (26%).

Employees say they also want independent access to work emails from their smart phones (35%) and remote access to file servers and databases from their mobiles or other devices outside the company network (34%).

“Employees are increasingly becoming road warriors, many are pushing to work remotely, and the report showed that more than a third of workers (37%) spend an average of eight working days away from their desks during a typical month. This really makes the case for a more mobile, cloud-based and digitally connected world that promotes collaboration from anywhere and on any device.

“The findings, coupled with the socio-economic and social environmental factors facing people in South Africa, such as rising fuel process, economic instability and even traffic and congestion problems, builds an even stronger case for businesses to look to communications and collaboration solutions that really support the mobile workforce,” ends Lange.

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